Werribee Hub Affecting Downstream Customers

We've now resolved the incident. Thanks for your patience.

Good morning.

We apologise for the gap in updates, updates from NBN were very sparse

We have been advised that NBN fibre teams should have resolved the issue around 2am this morning, and service should be restored.

If you are still currently without service, we suggest rebooting the modem by turning off/removing the power from the modem, counting to five, then turning the power back on. Please do NOT reset the modem.

If after 15 minutes you are still without service, please contact support on 1800 368 835.

Thank you for your time and patience.

The latest update from the upstream carrier in regard this outage, is that the fault has been identified, and that a fibre team has been dispatched. The next update is expected at 3:30pm today. There is still no estimate time of restoration.

Thank you for your patience.

Good afternoon, all.

We have been advised by the upstream carrier that there is an issue at the Werribee Hub that is potentially affecting customers in Geelong, Ballarat, and Horsham. NBN has already tasked a fibre tech to attend site for testing. The estimate time of arrival for the tech is around 45 minutes from now. NBN has advised that they should be able to provide an update around 1pm today.

We will continue to monitor this situation. If you are affected, or think that you may be affected, please contact our support team on 1800 368 835, or by email support@emutel.com.au

Thank you.