Internet Outage - Port Macquarie and Coffs Harbour Region

Good afternoon.

At this time, the work around fix that we were working on has been fully implemented and is confirmed to be working.

If at this time, your NBN service is still down, we suggest rebooting the NBN equipment by turning off the power to the NBN equipment, waiting 30 seconds, then powering it back on and waiting 15 minutes for the equipment to reboot and reconnect to the NBN.

If after this time your NBN is still down, please contact us on 1800 368 835, so we may troubleshoot further with you.

Thank you for your time and patience.

Good afternoon.

The upstream carrier engineers have arrived close to the fibre cut location, and have advised use that a large part of the area is underwater due to recent rains.

Technicians are continuing on-foot to the exact location to attempt a repair.

In the interim, we are implementing a fix that would see NBN traffic re-routed, this has been done on per customer basis, it is now been implemented across all connections that our systems have identified as affected.

If your services are still down, please leave everything plugged in and switched on, as when this fix is implemented, service should restore itself.

Further updates to follow, we thank you for your patience.

An update from our upstream engineers confirm that a fibre break has been identified 18km away from Eungai Substation, between Eungai and Port Macquarie. The fibre repair crew have been mobilised with ETA onsite 11:00 AEDT.

Our engineers will continue to monitor the situation closely and we'll send additional updates as we receive them.

Good morning.

We have been advised that there is currently an outage being experienced in the Port Macquarie / Coffs Harbour region that began earlier this morning. The upstream carrier engineers are already working on resolving this issue as a matter of urgency, however there is currently no ETA.

In the meantime, our support team are currently working on implementing workarounds for affected customers. If you are affected, please contact us on 1800 368 835 and press 3 for support, as we need to arrange this workaround on a per-customer basis.

Please leave everything plugged in and switched on to allow for proper testing.

If you would like a divert in place, please contact us on 1800 368 835 and press 3 for support.