NBN Outage - VIC

Good afternoon.

We have been advised that all affected areas are now restored.

Once we have received a post-mortem from the upstream carrier, we will pass that information on.

Thank you all for your time and patience.

Good afternoon.

Our network engineering team has identified and resolved the issue, and services should as of now be fully restored.

If your NBN connection is still down, please reboot all your NBN equipment (do NOT reset) by turning the power off, counting to five, then turning back on. It can take up to 15 minutes for the equipment to fully reboot and reconnect to the NBN, and you may need to reboot your PCs as well. If after this has been done your NBN is still down, please contact our support team on 1800 368 835.

Thank you all for your time and patience.

Glenn

Good morning.

Our engineers are still investigating the cause of this morning's outage, with the aim of restoring service ASAP.

We do ask that at this time you please your equipment plugged in and switched on to allow for testing. If you require a divert, you can on you mobile navigate to our website emutel.com.au and log a request via our Help Chat, alternatively you can call us on 1800 368 835.

Thank you for your time and patience.

Glenn

Good morning.

We have been made aware of an outage that seems to be affecting customers in Western Victoria at this time. It began this morning and is ongoing.

Our engineers are working on this as a matter of urgency. We do ask that at this time you please your equipment plugged in and switched on to allow for testing. If you require a divert, you can on you mobile navigate to our website emutel.com.au and log a request via our Help Chat, alternatively you can call us on 1800 368 835.

Thank you for your time and patience.

Glenn