Upstream firewall maintenance
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
Good afternoon,
Our upstream network engineers have advised they will be performing maintenance on their central firewall platforms. Some internet services may experience an outage of up to 30 minutes during the maintenance window. Your service should automatically be restored after the maintenance window.
If your service remains offline, please reboot (please do NOT reset) your NBN equipment by powering the equipment off then on again. It can take up to 15 minutes for your equipment to reboot and reconnect to the internet.
If you continue to have issues reconnecting to the internet after the maintenance window, please call us on 1800 368 835 so we can troubleshoot.
Thank you.
- Internet (NBN)
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