Partial Phone System Outage
We have identified the cause of the lingering issues and implemented a resolution. The system now appears to be stable.
Please contact our support team on 1800 368 835 if you are still experiencing issues.
After the previous resolution was implemented we have been monitoring and detected further issues affecting some customer's phones.
These are currently being investigated as a priority.
ETA for resolution is currently unavailable
After investigating the issue we have implemented a resolution and the system has recovered.
Diagnostic data is being analyzed and steps will be taken to ensure there is no recurrence.
At this time there are not expected to be further interruptions.
At 11:25 AM today we identified an issue affecting SIP registration for certain customers. We are currently working to implement a resolution for those affected.
This may manifest as phones displaying "No service" or audio not working in either direction once a call has connected.
The current ETA for resolution is 12:00 PM.
- Voice
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