Planned maintenance: nbn, Thursday 5 November
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
On Thursday night, 5 November, between 6:00 PM and 7:00 PM AEDT, we're upgrading our nbn authentication system.
What you'll notice
- Your internet will drop out briefly, then reconnect by itself. For most businesses, this will result in a minute or two of downtime.
- Some connections may come back with a different IP address. If you have a static IP address, it won't change.
This does not impact Enterprise Ethernet services.
What we're doing
- We'll check every connection before and after the move.
- If your service doesn't come back up by itself, we'll reset it from our end. You don't need to do anything.
If you're still offline after 7 PM
- Power off your nbn box and your router. Do not press the reset button.
- Wait 30 seconds. Turn the nbn box back on, then the router. After a few minutes, you should be back online.
- Still down after 15 minutes? Give us a call on 1800 368 835, or email support@emutel.com.au.
The EmuTel Team
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Internet (NBN)
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