Internet Outage
Our engineers have confirmed this incident has been resolved.
If your internet is down, please power your modem and NBN box (if applicable) off and back on again, and wait 15 minutes for the connection to come back up. If your internet is still down after completing these steps, please reach out to us at support@emutel.com.au, or on 1800 368 835.
Our network engineers have identified the cause of the outage and have implemented a resolution. We are seeing affected services come back online.
We are currently monitoring for further problems. If your internet is down, please power your modem and NBN box (if applicable) off and back on again, and wait 15 minutes for the connection to come back up. If your internet is still down after completing these steps , please reach out to us at support@emutel.com.au, or on 1800 368 835.
We have been made aware of an outage that is affecting both NBN and Business Fibre internet services. It began at around 9:00 PM tonight and is currently ongoing.
Our network engineers are working on this as a matter of urgency. Please your equipment plugged in and powered on to allow for testing.
We will provide further updates as we receive them.
- Internet (NBN)
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