Resolved

Both issues have been resolved as of 1:15 PM this afternoon.

If you are still experiencing any problems with your phones, please call us on 1800 368 835, option 3 for support.

We appreciate your patience and understanding today.

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Investigating

Good afternoon,

We have received information from our upstream voice engineers regarding two problems with the phone system:

  • Inbound calls cannot be received
  • Your phones may display a "No Service" error message.

Our upstream voice engineers are working to resolve this as a matter of urgency.

If you are experiencing any problems with your phones, please call us on 1800 368 835, option 3 for support, so we can confirm whether you are affected by this outage.

We apologise for the inconvenience and appreciate your patience.

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Began at:

Affected components
  • Voice