Internet outage

We have confirmed with NBN this issue has been resolved. NBN have also confirmed that it was an unplanned outage following a planned maintenance activity on the 2ALB NBN POI.

If you still have no internet access, please power your router and NBN equipment off then back on again, then wait 10 minutes.

If you still have no internet access, please call our support team on 1800 368 835, option 3 for support.

We apologise for any downtime experienced, and greatly appreciate your patience and understanding.

NBN have confirmed this outage was related to a fault affecting their 2ALB Point of Interconnect (POI), which has now been resolved.

Most affected services have come back online as of 8:05 AM.

If you still have no internet access, please power your router and NBN equipment off then back on again, then wait 10 minutes.

If you still have no internet access, please call our support team on 1800 368 835, option 3 for support

We apologise for any downtime experienced, and greatly appreciate your patience and understanding.

Good morning,

At around 6 AM this morning, we became aware of a widespread internet outage. This problem appears to be area-related, currently known to be affecting southern New South Wales and northern Victoria, including (but not limited to) Corowa, Wangaratta, Albury, Wodonga, Griffith, Bright, and Deniliquin.

Our senior network engineers are already aware of the problem and are investigating as a matter of urgency.

We will provide further updates as we receive them.